Infinite Ability is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognized, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.
Infinite Ability complies with the requirements of the Privacy Act 1988 (Cth) as well as Infinite Ability’s Privacy and Confidentiality Policy and Procedure; Records and Information Management policy and Procedure.
Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.
Examples of Personal Information we collect includes:
Personal Information – information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Sensitive Information – personal information or an opinion about an individual’s:
that is also:
biometric templates. We collect your Personal Information in many ways including Interviews/ initial assessment by telephone, by email, via our website, from other publicly available sources and third parties.
Infinite Ability will only request and retain Personal Information that is necessary to:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability services). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information will only be disclosed:
Your Personal and Health Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal and Health Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
We will retain and dispose of your Personal and Health Information in accordance with our Privacy and Confidentiality Policy and Procedure.
You may access the Personal or Health Information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal or Health Information, please speak to a staff member.
In order to protect your Personal or Health Information we may require identification from you before releasing the requested information.
You have the right to:
However, access may be denied in part or in total where:
We aim to address all requests to access or correct information within two working days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.
It is an important to us that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you have any queries or complaints about this Privacy Statement, please lodge them: